Privacy notice

Who we are

Proven Portals is a service run by Proven Labs AI. This notice covers our site, portal, and support work. A client may also give you its own privacy notice.

Data we get

We get data you give us, data your company gives us, and basic data made when you use the portal.

• Your name, work email, job, company, and sign-in data.
• Property, team, access, contract, file, work, review, and bill data.
• Portal updates sent to you and whether you read them.
• Messages you send to support or to the built-in helper.
• Device, browser, IP address, date, time, page, and security event data.
• Payment state and invoice details from Stripe or QuickBooks. We do not get your full card number.

Why we use data

We use data to run the service, keep it safe, help you, bill the right account, meet the law, and make the service work better. We do not sell personal data. We do not share it for ads aimed at you.

Text messages and marketing

When text messaging is available, you may enroll through Settings → Profile after signing in. Enrollment is optional and is not part of signup. Work-update texts and marketing texts from ProvenLabs have separate consent choices. Giving us a phone number, accepting general terms, or choosing email updates does not enroll you in texts. SMS consent is not required to create an account, buy anything, or use Proven Portals.

For messaging, we process your mobile number, verification status, selected message categories, consent and withdrawal dates, the disclosure you accepted, and provider message identifiers and delivery information needed to operate the program. We use this information to verify your number, send the messages you request, prevent abuse, and honor your choices. We do not use a verification code to change your login or MFA method.

We do not sell, rent, or share mobile numbers, SMS opt-in information, or messaging consent with third parties, affiliates, or lead generators for marketing or promotional purposes. We do not transfer your permission to another business so it can send you messages. Messaging providers and carriers may process the information necessary to deliver and support this program on our behalf, not for their own marketing. These restrictions take precedence over the general sharing descriptions elsewhere in this notice.

Reply STOP to opt out of texts or HELP for help. You may also turn off all texts or individual active subscriptions in Profile settings, or contact support@provenportals.com for assistance. We retain limited consent and suppression records as needed to document your choices, prevent unwanted messages, and meet applicable legal obligations; withdrawal stops messaging but does not automatically erase those records. Contact privacy@provenportals.com for access or deletion requests.

Marketing email is separate from SMS. Where we send marketing email, you may unsubscribe using its unsubscribe link or contact support. Opting out of marketing does not prevent necessary service or security emails. New marketing channels or purposes require their own appropriate notice and consent.

Read our SMS Terms.

AI help

If your account turns on AI help, we send only the text or file parts needed to answer your request to the model provider. A person must still check important work. Do not put resident, health, bank, password, ID, or other secret data in the helper.

Who can get data

We share data with vendors that help us host, secure, bill, email, sign, or support the service. We may also share it when you ask, when your account owner allows it, to follow the law, to protect people, or as part of a company sale. Our current vendor list is on the service providers page.

How long we keep data

We keep account data while the account is open. After a valid delete request, we remove active data after the safety wait shown in the portal. Some data may stay longer in backups, tax records, signed deals, security logs, or when the law or a legal claim calls for it. We delete or de-identify data when we no longer need it.

Your choices and rights

You may ask to know, get, fix, or delete your personal data. You may also ask us to limit some uses or object where the law gives that right. California users may ask about data we collect, use, or share; ask us to fix or delete it; and receive equal service when they use a privacy right. We do not sell or share personal data as those words are used in California law.

• Email privacy@provenportals.com.
• Tell us your name, work email, company, and request.
• We may need to check your identity and authority.
• An agent may act for you when the law allows it.
• You may appeal a denied request by replying to our answer.

Children and places

The service is for business users age 18 or older. It is not for children. Data may be handled in the United States and other places where our vendors work, with the safeguards required by law.

Safety and contact

We use access rules, private file links, secure web traffic, logs, and other safeguards that fit the risk. No online service can promise perfect safety. Email privacy@provenportals.com with a privacy question. Email security@provenportals.com to report a safety issue.

Changes

We may update this notice when the service or law changes. We will post the new date here. We will give added notice when a change matters and the law asks us to.